FAQs

Frequently Asked Questions
 
Can you add or remove something from my photo?
Yes, we are proud to have talented artists with excellent photo modification skills. Unlike our competitors, we can change anything to your liking.
 
Do you just do humans?
We draw humans and pets, even when already passed away.
 
Do you just do cats and dogs for pets?
Our artists are incredibly talented and can work with any animal on Earth.
 
Can I print more than one human / pet on one canvas?
Yes! We have a variety of options to suit your pet parent needs. Right now, we have costume options for 1 pet, 2 pets, 3 pets and even 4 pets together in one portrait!
 
How can we choose the photos to upload?

• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level 
• They need to be at similar angle of the template
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
• Ensure that no shadow on the faces
Note: All examples on our website were produced using high quality photos.

What background of my photo is best?

It's better if it's a plain/clear background. 

Can I change or cancel my order?
You can change or cancel your order within 24 hours. If you placed your order more than 24 hours ago, we can't guarantee that we can honor it.
 
I ordered multiple products in one order, will they arrive together?
Depending on what you ordered, your order may arrive in separate parcels, due to different level of labor costs among our printing partners' facilities. Although in most cases, all items will be packaged together.
 
Will I get a tracking number?
Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or text. There are rare cases for some countries where there are tracking status up until the package reach the destination country, but no updates when the local courier takes over. This is outside of our control due to local mail policies.
 
Which payment methods do you accept?
We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.
 
Do you offer refunds?
As your order is 100% unique and custom made just for you and your pet, we do not accept returns / refunds. If you have a problem with your order, let us know and we'll fix it for you. Remember, we offer artwork previews and unlimited revisions so you can make sure you're 100% happy with your artwork before printing!
 
What if I don't like the artwork?
We're 100% dedicated to ensuring you love your artwork!

Once your portrait is ready, we'll notify you via email. You have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don't hear from you, we'll consider it approved and will proceed with printing.

We're proud to offer unlimited revisions free of charge, so you can be confident you'll love your portrait.
Please note unlimited revisions are only applicable for the same photo. If you agree to use a photo, and later decide to change to another photo, we reserve the rights to ask for a small revision fee.
 
How long do I have to wait for a reply to my query?
You should expect to receive a response within a couple of hours via email, chat.
 
Sincerely
Family Royal Portraits™

Industry Best Value

Our Art Is Done Within 1-3 Days, and Items Produced Within 1-6 Days, All At Lowest Prices In The Industry.

Others Hide Shipping Fees Until Checkout Page, We Offer Free Worldwide Shipping On All Items.

Your Satisfaction Is Our Number One Priority

Unlimited Revisions.

Free Faulty Item Replacement.

Best Reaction Guaranteed

Your Loved One Will Adore Their Portrait.

We Guarantee It!